- U
Uber
Senior Technical Writer | BizTech Enterprise Apps
- Lead day-to-day operations of the IT Knowledge Management team. We oversee 400+ knowledge resources for AI, SaaS, and Enterprise engineering teams, leveraging SQL-driven analytics to monitor article quality (4.72/5 average user rating).
- Launch Uber’s internal GenAI Knowledge Hub in ServiceNow and Confluence, educating 10,000+ employees in AI tools (e.g. ChatGPT, Gemini, Glean, etc) and driving 120K+ new page visits across Uber’s internal platforms.
- Create API documentation and user-facing resources for Uber's GenAI Gateway, including Python/JavaScript code samples, authentication flows, and error handling—improving onboarding for internal LLM pilots and AI engineering teams.
- Partner with L1/L2 support teams to resolve escalations and improve SOP quality, using SQL queries and ticket-trend analysis to identify documentation gaps and drive a self-service-first culture.
- Build 12+ internal documentation microsites for separate teams (Contract Management, Payments, Global Security, Legal) using JavaScript-based components, Confluence macros, and ServiceNow UI extensions.
- Architect the content hierarchy and taxonomy tree of Uber's new central wiki using Python scripts to review, retire, and/or migrate 800+ IT Knowledge resources from dispersed legacy repositories.
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BairesDev
Content Strategist (SEO) | Global Marketing
- Lead SEO optimization for 50+ services landing pages, achieving ~80% first-page Google rankings through improved metadata and structure, keyword optimization, and refining copy to match user intent—rather than marketing buzzwords.
- Scale blog content production by 4Ă— (from 8 to 32 articles per month) by designing and executing a content strategy centered on SEO growth of service landing pages, managing external writers, and reviewing strategic alignment of all deliverables.
- Ghostwrite and edit thought leadership content for C-level executives across Forbes Tech Council, LinkedIn, and the company blog, elevating brand voice and increasing follower engagement in their personal profiles by 2.5Ă— on average.
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Almerco
Marketing Associate
- Redesign and manage the firm’s WordPress website, improving UX/UI, responsiveness, and content structure by implementing plugins, rewriting copy, and defining page hierarchies—establishing the company’s new digital presence.
- Develop 20+ presentation decks and infographics for client meetings, transforming legal data into accessible visuals that elevated communication and professionalism.
featured projects
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Optimize knowledge articles for internal AI search engines
Created an agentic workflow to automatically analyze, score, and optimize knowledge content for AI-readiness across Uber’s knowledge systems.
Uber
Agentic Workflow
ServiceNow
ChatGPT
HTML
SEO
AI
Launch and structure new GenAI knowledge hub
Designed and implemented a centralized knowledge hub to educate employees on generative AI tools, best practices, and policies.
Uber
GenAI Policy
Knowledge Base
Gemini
ChatGPT
ServiceNow
Confluence
Glean
recent posts
view moreOptimize knowledge articles for internal AI search engines
Developed and piloted an agentic workflow that automatically analyzes, scores, and optimizes internal knowledge content for AI-readiness across Uber’s enterprise knowledge systems.
UberAgentic WorkflowAI+4October 5, 20253 min readLaunch and structure new GenAI knowledge hub
Designed and implemented a centralized knowledge hub to educate employees on generative AI tools, best practices, and policies.
UberGenAI PolicyKnowledge Base+5October 3, 20251 min read